Service Request Ticket - # 33175

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2009 11:08 AM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090293[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN2CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:34:D1:74

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 11, 2009 01:48 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 05, 2009 04:16 PM 
Task reassigned to Dale Goodell.
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Courtney Wehner Aug 04, 2009 11:18 AM 
Please save the base image that is created for 
this computer.  There are many more to come that 
will need the same image.
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Courtney Wehner Aug 04, 2009 11:15 AM 
The new computer will be on the back counter by 
the tech office.
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Courtney Wehner Aug 04, 2009 11:10 AM 
The old monitors 20040280[Edit Inv], 20040521[Edit Inv], 20040179[Edit Inv] 
have been removed and are sitting on the counter 
by the sink. 
The old computer 20010433[Edit Inv] is sitting on the floor 
by the sink.
The new monitors 20080935[Edit Inv], 20080934[Edit Inv] are already 
in place, they just need to be hooked up.
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