Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Aug 04, 2009 11:36 AM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060810 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	H38T2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Endnote X1.0.1 from P0065757
	Wired NIC	00:1A:A0:4A:C2:10

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 11, 2009 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 11, 2009 04:48 PM	Brian fixed this problem today.	Add Attachment
Casey Sonflieth	Aug 05, 2009 12:40 PM	called in asking when it can be done and that they have federal deadlines.	Add Attachment
Lance Jewett	Aug 05, 2009 12:38 PM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Aug 05, 2009 12:38 PM	Jonnie is working on a license.	Add Attachment
Casey Sonflieth	Aug 04, 2009 11:36 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Aug 04, 2009 11:36 AM	the SPSS files are getting error number 7003 and it states that the license for PAsw statistics has expired. and they are working on a project that is due by friday and they need it done ASAP. Phone:8-8589 Email:Taylore@wou.edu all of these people are having the problems and they are all using remote desktop too Login: hwalberg06 cuthberl taylore schalom fewxa	Add Attachment