Service Request Ticket - # 33182

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2009 03:50 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090292[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DC:18


Wireless NIC 00:24:2C:5B:61:17


Bluetooth NIC 00:25:56:D3:88:BB

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Jordan Colton Aug 27, 2009 03:37 PM 
Task reassigned to Brian Berkley.
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Jordan Colton Aug 27, 2009 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Aug 27, 2009 03:37 PM 
Brian built the image and it is ready to go
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Jordan Colton Aug 07, 2009 01:46 PM 
We have to upgrade the laptops to Windows XP
Pro...With XP Home edition we are not able to put
the laptops on the MASH domain. So i am in the
process of trying to load one of them up with XP
Pro...
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Courtney Wehner Aug 04, 2009 03:53 PM 
There are 48 laptops that will need this image 
installed on them.  When you are finished 
installing the image on all of them, please let 
Tricia know.  She still has some work that needs 
to be done on them.  
You will need to figure out how to charge and 
update these laptops while they are in the 
chart.  The library will need instructions on 
this.
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