Service Request Ticket - # 33183

Service Request Information

CONTACT Name Thomas, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2009 05:04 PM
Department Student Enrichment Program Phone 88550
Location Email thomasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071226[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. H54PGG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P006424 installed as Office Pro 2003

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CC:3D:05

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Aug 11, 2009 11:56 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Aug 05, 2009 01:21 PM 
He updated his thunderbird which caused the
issues. I went over and unlocked them so we will see
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Lance Jewett Aug 05, 2009 12:10 PM 
Task reassigned to Lance Jewett.
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Casey Sonflieth Aug 05, 2009 09:49 AM 
his login and password is attached to his laptop
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Cinthya Mendez-Garcia Aug 04, 2009 05:04 PM 
the sooner the better since he uses thunderbird 
for work.
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Cinthya Mendez-Garcia Aug 04, 2009 05:04 PM 
says no one had told him about not doing the 
automatic updates and he did so now there is a 
newer version of thunderbird installed onto his 
machine. This is causing problems he is unable to 
use thunderbird he cannot see calendars or 
anything. 

when he click on calendar there is just a big 
wide open space there is nothing appearing. 

available times: 
Location APSC 201 
8am-5pm monday through friday.
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