Service Request Ticket

Service Request Information

CONTACT	Name	Gense, D Jay	Date	Aug 05, 2009 08:47 AM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081046 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	5Ck75j1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	00:24:E8:0F:69:47

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nicksb@wou.edu	88008

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 06, 2009 07:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 06, 2009 07:47 AM	Completed by Bill Nicks on 8/5/09 - bad switch port	Add Attachment
Teresa Hutchinson	Aug 05, 2009 10:59 AM	Reassigned to Bill Nicks	Add Attachment
Richard Kavanagh student	Aug 05, 2009 09:39 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Richard Kavanagh student	Aug 05, 2009 09:38 AM	The Code on the network jack: 004B023A CA04 0549 0551 Port #1	Add Attachment
Richard Kavanagh student	Aug 05, 2009 09:35 AM	The port in this room is not able to access the DHCP server.	Add Attachment
Richard Kavanagh student	Aug 05, 2009 09:13 AM	Going to check it out.	Add Attachment
Richard Kavanagh student	Aug 05, 2009 09:12 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Casey Sonflieth	Aug 05, 2009 08:47 AM	he has been unable to connect to the network since yesterday afternoon. he has tried everything like restarting his computer and pulling the plug and tried to repair the connection by renewing the IP address but it did not work either. this is stopping him from doing any work at all and needs to be done asap. Phone:8-8390 Email:gensej@wou.edu	Add Attachment