Service Request Ticket - # 33191

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2009 10:43 AM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070440[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 880F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:89:73


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rossm@wou.edu 88046

Tracking

Entered by Date Memo
Mike Ross
Email

Public

Entered by Date Memo
Casey Sonflieth Aug 06, 2009 08:53 AM
Status changed from (1) Pending to (5) Completed
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Mike Ross Aug 06, 2009 08:53 AM
I have called her directly to resolve the problem.
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Lance Jewett Aug 05, 2009 02:11 PM
Task reassigned to Mike Ross.
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Cinthya Mendez-Garcia Aug 05, 2009 01:06 PM
called saying Samantha will be in until another 
hour. 
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Casey Sonflieth Aug 05, 2009 10:43 AM
Samantha Zook needs Admin rights on ASTRA 

Login:szook06
V#:00217766


Phone: 8-8656
Call her when task is complete so she knows it is 
done.
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