Service Request Ticket - # 33197

Service Request Information

CONTACT Name Cuthbertson, Laurel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2009 12:38 PM
Department The Research Institute Phone 88789
Location Email cuthberl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060427[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
Serial No. CH4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)

Wired NIC 00:19:B9:04:5D:7F

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Aug 10, 2009 03:15 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Aug 10, 2009 03:15 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 10, 2009 03:15 PM 
added user to groups, told her how to change
office installation parameters after adding her to
admin group.
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Casey Sonflieth Aug 10, 2009 10:26 AM 
Priority changed from (3) Priority to (2) High Priority.
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Casey Sonflieth Aug 10, 2009 10:26 AM 
she called in asking the status on her task that 
was made last week.
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Casey Sonflieth Aug 05, 2009 12:41 PM 
Kristin's login name is kmiddleton06
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Casey Sonflieth Aug 05, 2009 12:38 PM 
needs to have access to there I drive on mash for 
the Teaching Research

Kristin Middleton
Login: kmiddleton07
V#:00219203

Phone:8-8789
Email: cuthberl@wou.edu

The person who was using that computer before has 
moved to a different department. and now for this 
new student they dont have access for the 
microsoft office on that computer. she can not 
figure how to do that.
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