Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Aug 05, 2009 02:11 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070676 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	JPLKYF1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844
	Wired NIC	00:1C:23:3F:83:E1
	Wireless NIC	00:1D:E0:87:67:DD
	Bluetooth NIC	00:1E:37:C5:51:DF

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 11, 2009 08:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Aug 11, 2009 08:14 AM	She is able to connect to her network drives now.	Add Attachment
Richard Kavanagh student	Aug 10, 2009 01:12 PM	**This is an email** Hello, This is Richard from UCS. I'm e-mailing you to let you know that I stopped by your office this morning to take a look at your computer and the troubles you where having getting access to your network drives. After a little updating and a minor change in how your computer connects to wireless networks I was able to get all expected network drives to connect when I logged in. To be sure that the fix works for you please restart the computer, log in, and check your network drives under My Computer. It may take a minuet or two for all of your drives to show up. Please e-mail me back to let me know if this worked one way or the other. If you have any issues on this topic please feel free to e-mail me at rkavanagh08@wou.edu or call the service request desk at extension 88925. Thank you for your time, Richard Kavanagh University Computing Services Lead Student Technician rkavanagh08@wou.edu	Add Attachment
Richard Kavanagh student	Aug 10, 2009 12:18 PM	She's using only a wireless connection so I set up Windows as the controller for the connection and ran a GPupdate. It worked on my profile... I'm going to send her an e-mail asking her to test it and let me know.	Add Attachment
Richard Kavanagh student	Aug 10, 2009 11:36 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Casey Sonflieth	Aug 10, 2009 09:34 AM	she is going to be out of her office at a meeting but will leave her office unlocked.	Add Attachment
Casey Sonflieth	Aug 10, 2009 09:34 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Aug 10, 2009 09:34 AM	in addition to her original problem...she is now unable to print.	Add Attachment
Cinthya Mendez-Garcia	Aug 05, 2009 02:11 PM	says she is restarting her machine. Says she can only see the I-drive and no other drives are showing up. says this is a reaccuring issue for her. Available times: today until 5:30pm tomorrow between 10-12 and 2-5pm	Add Attachment