Service Request Ticket - # 33201

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2009 02:13 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060765[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 9KKX0D1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931

Wired NIC 00:1A:A0:44:9E:6F

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Aug 10, 2009 01:09 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Aug 10, 2009 01:09 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 10, 2009 01:08 PM 
fixed
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Casey Sonflieth Aug 10, 2009 11:09 AM 
****This is an email****


Original request made 08/05 2:08pm
I have not yet received communication on when I 
can expect to get this 
resolved. I do not have access to any of the 
network drives, nor my 
network printers. I am only here for two days 
this week and need 
complete several items before I travel.

Regards,
Randy Klumph
klumphr@wou.edu
The National Consortium on Deaf-Blindness
The Teaching Research Institute
345 N Monmouth Ave
Monmouth, OR 97361
http://nationaldb.org
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Cinthya Mendez-Garcia Aug 06, 2009 01:19 PM 
called saying he cannot log into the wolf web. 
says "your web access has been disabled"
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Cinthya Mendez-Garcia Aug 06, 2009 11:36 AM 
****This is an email****
(Reply from Randy Klumph)

Any progress on resolving this. Kinda hard to get 
any work completed 
without access to my files.

The problem appears to be limited to this 
computer 20060765[Edit Inv]. I am able 
to connect to network drives if I borrow someone 
else's desktop
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Cinthya Mendez-Garcia Aug 05, 2009 02:13 PM 
****This is an email****
I currently do not have access to any of my 
network drives, including 
My Documents.
I have restarted twice
Tried running from command line \\sundown\ncdb$
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