Service Request Ticket

Service Request Information

CONTACT	Name	Beck, Laura	Date	Aug 05, 2009 03:05 PM
	Department	The Research Institute	Phone	5413460598
	Location		Email	beckl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050324 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	FZ5R981	Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	FZ5R981	Location	Laura Beck
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 13, 2009 01:57 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 13, 2009 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 13, 2009 01:57 PM	cleared cached credentials from TRI domain and it works	Add Attachment
Casey Sonflieth	Aug 11, 2009 10:44 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Aug 11, 2009 10:44 AM	She called back again and is wondering what the status was. can someone please look at this it has been over a week and noone looked it or updated anything..i am updating the priority	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 12:56 PM	called to ask what the status of this is. says the file she is looking for is: c/drive/dbtext/database and this on the C-drive.	Add Attachment
Cinthya Mendez-Garcia	Aug 05, 2009 03:05 PM	says she has not been able to access her databases and noticed today she is unable to access them. available time: anytime today until 4:30pm she is out tomorrow, but can send an email.	Add Attachment