Service Request Ticket

Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Aug 07, 2009 11:25 AM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080432 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	HV26JH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003
	Wired NIC	00:21:70:B2:37:B7
	Wireless NIC	00:21:5C:7D:6D:83

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 21, 2009 02:33 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 21, 2009 02:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 21, 2009 02:33 PM	Closed - 5 days, no contact	Add Attachment
Teresa Hutchinson	Aug 17, 2009 03:19 PM	**This is an email** Hi Kathy, We were just following up with you regarding a service request that we have for you (#33216) that was in regards to giving Samantha Zook access to the I: drive. Let us know if this is something that we can still be of assistance with. Just email me back or call 8-8925 and we'll be happy to help. Thanks!	Add Attachment
Brian Berkley	Aug 10, 2009 03:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Aug 10, 2009 03:35 PM	doesn't work until Wed.	Add Attachment
Kevin Elmore	Aug 07, 2009 11:27 AM	she also got kicked out of ASTRA, but got back into that.	Add Attachment
Kevin Elmore	Aug 07, 2009 11:25 AM	Samantha Zook needs access to the I: drive. she had access this morning, but now does not. She has tried rebooting.	Add Attachment