Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Kathryn	Date	Aug 07, 2009 01:49 PM
	Department	Behavioral Sciences Division	Phone	88315
	Location		Email	thompsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070850 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	2NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:84:1D

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Aug 07, 2009 01:53 PM	Task reassigned to Self Resolved.	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 01:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 01:53 PM	called back saying there was a loose cord.	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 01:50 PM	says she just giggled some things and it turned on. says she will call back if this is working or not.	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 01:49 PM	monday: anytime after 1pm.	Add Attachment
Cinthya Mendez-Garcia	Aug 07, 2009 01:49 PM	says she was in her office on wednesday says she was logged off and came in today and the machine is displaying "auto detect entering power save." this message comes up on the screen, says she has tried rebooting and checking cables. says everying seems fine and on. available times: today at 4:30 says someone could just go into her office anytime says she will leave her office unlocked.	Add Attachment