Service Request Ticket - # 33222

Service Request Information

CONTACT Name Morris, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2009 09:31 AM
Department Writing Center Phone 88259
Location Email morrisj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080433[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 3N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B0:76:E5


Wireless NIC 00:21:5C:7D:86:89

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 10, 2009 09:55 AM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Aug 10, 2009 09:55 AM 
Adam switched off the print-spooler on Radar. I
walked Jennifer through connecting to her printer
on bart. She's all good now.
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Richard Kavanagh student Aug 10, 2009 09:50 AM 
Task reassigned to Richard Kavanagh.
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Casey Sonflieth Aug 10, 2009 09:31 AM 
she and another employee are unable to connect 
from there computers to the printers in the 
office wirelessly. and they have always been able 
to to that though and it was working earlier this 
morning too but now it is not.

Heide Coley - 20080434[Edit Inv]

the printer is MARK TWAIN on Radar. 20010273[Edit Inv]
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