Service Request Ticket - # 33223

Service Request Information

CONTACT Name Todis, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2009 09:44 AM
Department The Research Institute Phone 5413460595
Location Email todisb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041094[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Computer -TRI Purchased - TRI# 87321016
Serial No. Location PDR

CPU Unknown


OS Unknown Software MS Office Pro Plus 2007 from P0073053 11-2009

Wired NIC 00:11:11:1F:FD:71

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 05, 2009 03:02 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 05, 2009 03:02 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Oct 05, 2009 03:02 PM 
****This is an email****

Problem resolved.
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Teresa Hutchinson Oct 05, 2009 01:40 PM 
****This is an email****

Hi Bonnie,

We were just checking in with with you regarding 
a service request that we have for you (#33223) 
that wsa in regards to having having access to 
the "I" drive and a printer.  If this is 
something that we can be of assistance with, just 
let us know and we'll be happy to help!

Thanks!
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Lance Jewett Oct 05, 2009 08:14 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gabriel Thrash Sep 04, 2009 01:43 PM 
Called and left vmail requesting availability.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see if you were still having problems
connecting to your I: drive and the printer.  If
you are, you can call us back at ext. 88925 and we
will send a tech to come look at it for you.
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Casey Sonflieth Aug 10, 2009 09:44 AM 
she is disconnected from the I server.  and she 
seems to be the only one in the office not able 
to connect. and she cannot connect to the 
printers either.

the Printer is: TR Harpo on Radar.

Phone:541-346-0595
Email:todisb@wou.edu
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