Service Request Ticket

Service Request Information

CONTACT	Name	Clifton, Wanda	Date	Aug 10, 2009 10:04 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	cliftonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 19, 2009 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 19, 2009 10:59 AM	Called and she is no longer having the problem. It had to do when we switched over to bart.	Add Attachment
Brian Berkley	Aug 11, 2009 04:24 PM	Task reassigned to Adam Wehner.	Add Attachment
Richard Kavanagh student	Aug 10, 2009 01:16 PM	Called and left a voice mail asking for availability.	Add Attachment
Casey Sonflieth	Aug 10, 2009 10:59 AM	she called back ans said that she got all others working but she is not able to find HPdeskJet6980 the color printer.	Add Attachment
Richard Kavanagh student	Aug 10, 2009 10:50 AM	Sent an e-mail about connecting to bart.	Add Attachment
Richard Kavanagh student	Aug 10, 2009 10:41 AM	Called and left a voice mail about switching to bart.	Add Attachment
Casey Sonflieth	Aug 10, 2009 10:04 AM	when she tries to print it just says there is a error when printer is starting. printers: Mittens on Radar Provost on Radar HP DeskJet 6980 series Phone: 8-8674 Email: cliftonw@wou.edu	Add Attachment