Service Request Ticket - # 33271

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2009 04:25 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051136[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00EF Location Replaced Sept. 2011

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:35

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Aug 25, 2009 08:39 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Aug 25, 2009 08:39 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Aug 25, 2009 08:39 AM 
This thin client is supposed to be a kiosk
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Brad Dougherty Aug 13, 2009 08:45 AM 
Task reassigned to UCS Tech.
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Brad Dougherty Aug 13, 2009 08:45 AM 
That's because that thin client is assigned to the kiosk server. A 
tech needs to swap it out with one that isn't.

TECH: Please label the thin client as a kiosk one so this doesn't 
happen again.
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Kevin Elmore Aug 12, 2009 04:25 PM 
This thin client is sticking in Kiosk mode and
won't (intuitively) allow for a logon screen.  I
clicked in the upper left hand box and the thin
client rebooted back into the kiosk screen.
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