Service Request Ticket - # 33273

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2009 10:39 AM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817

Wired NIC 00:24:E8:34:D1:79

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 14, 2009 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 14, 2009 09:05 AM 
I had to re-map the drive letters for the built-in
media readers, as Windows mapped them to E:, F:,
G: and H:.  Mapped them to L:, M:, N: and O:. 
Although I fixed this in the Ghost image,
apparently these settings won't follow the image.
 Adam W. will work on a batch file to resolve this.
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Dale Goodell Aug 13, 2009 12:48 PM 
Setup scheduled for Friday, 8/14, 8 am.
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Dale Goodell Aug 13, 2009 12:16 PM 
Task reassigned to Dale Goodell.
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Courtney Wehner Aug 13, 2009 10:42 AM 
She has two 17in monitors right now.  She can 
keep only one of the 17in if she wants.  Please 
indicate on the GFA Setup Form which of the 
monitors were taken away. 

If you cannot get ahold of here by phone, you can 
email her, or contact Kris Dalton.

The computer and monitor will be on the back 
counter by the tech entrance.
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