Service Request Ticket

Service Request Information

CONTACT	Name	Blanco, Gina	Date	Aug 13, 2009 10:51 AM
	Department	Regional Resource Center on Deafness	Phone	88445
	Location		Email	blancog@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:92

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 01, 2009 02:20 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Aug 26, 2009 04:15 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Aug 26, 2009 04:14 PM	Machine ready to deliver. Deliver and setup on Tuesday, 9/1.	Add Attachment
Dale Goodell	Aug 14, 2009 09:06 AM	Wait until after 8/24 for delivery; office under construction.	Add Attachment
Dale Goodell	Aug 13, 2009 12:49 PM	Setup scheduled for Friday, 8/14, 8 am.	Add Attachment
Dale Goodell	Aug 13, 2009 12:17 PM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Aug 13, 2009 10:53 AM	She has two 17in monitors right now. She can keep one if she wants. Please indicate in the GFA Setup Form which monitor(s) were taken away. She is having some office remodel done and will be out of her office from August 13 - August 24. She will be ready for setup after the 24th. The computer and monitor will be on the back counter by the tech entrance.	Add Attachment