Service Request Ticket - # 33300

Service Request Information

CONTACT Name Cuthbertson, Laurel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2009 11:59 AM
Department The Research Institute Phone 88789
Location Email cuthberl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20081016[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. JCZ6TJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786

Wired NIC 00:24:E8:0D:B2:30


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Aug 24, 2009 10:52 AM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Aug 24, 2009 10:52 AM
it's installed, but she still wants to have a
backup copy with her. I'm closing the task.
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Tricia Flaherty Aug 18, 2009 10:17 AM
please attempt to meet back up with Lauerel this 
afternoon and get SPSS/PASW installed on her 
station, make sure she is also given any 
electronic documentation/manuals(disk3) that she 
needs
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Tricia Flaherty Aug 18, 2009 10:15 AM
****This is an email****
Laurel,

Yesterday we had a technician from UCS who went 
over to do a local single user install of a SPSS 
17 license.  He was instructed to install SPSS- 
PASW Statistics Base and Custom Tables for your 
desktop station.  He came back stating you did 
not want him installing it from the network and 
thought you should be given the disk media in 
which to install the software.  You also called 
the Service request desk and requested a "backup 
disk copy" of the software. 

UCS keeps a Library of all software media on 
campus to be able to support the campus community 
as efficiently as possible.  Our department is 
responsible for all software and licensing at WOU 
and making sure that we are staying in compliance 
for software usage on campus.   Besides keeping a 
hard copy of the disk media on file over in our 
office  we also keep a network storage location 
with backup copies of the disk media from which 
our technicians can run installs from across our 
campus network.  Even though the technician was 
accessing the license via a network drive does 
not mean it will not be a "local" install on your 
workstations hard drive.   You will have access 
to SPSS via your desktop without having to go to 
the "terminal server" or a network drive.  All 
the documentation for SPSS is in electronic 
format and the technician can provide you with 
the electronic documentation when he does the 
install.  I will be sending the technician back 
out to perform the software installation on 
service request #33300.

We do not give the original installation or back 
up copies out for software.  We buy the majority 
of campus software in a volume license mode and 
often receive one set of media for multiple 
licenses.  If you need re installation or support 
for your station then you can contact UCS for 
that.   If you have questions about this policy 
please email or call me(8-8904)

Tricia Flaherty
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Cinthya Mendez-Garcia Aug 17, 2009 02:40 PM
Task reassigned to Todor Todorov.
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Cinthya Mendez-Garcia Aug 17, 2009 02:40 PM
called saying if a backup disc can be made. 
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Todor Todorov Aug 17, 2009 02:39 PM
Task reassigned to Teresa Hutchinson.
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Todor Todorov Aug 17, 2009 11:37 AM
Task reassigned to Todor Todorov.
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Casey Sonflieth Aug 17, 2009 10:12 AM
she called back and said that she is available 
today and tomorrow after from 1pm to 4pm


call her before you can come over and today is 
that best at working on it.

Phone:8-8789
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Tricia Flaherty Aug 14, 2009 11:59 AM
This is a single user license of SPSS now named 
PASW Statistics 17.0 Base and Custom Tables.  
license serial # and Authorization code are on 
T:\Spss\SPSS PAWS Stats 17.0 single user
Invoice will go through campus mail to Lisa 
Wilson in TRI
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