Service Request Ticket - # 33330

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2009 09:34 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Casey Sonflieth Aug 18, 2009 09:48 AM 
Task reassigned to Self Resolved.
 Add Attachment
Casey Sonflieth Aug 18, 2009 09:48 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Casey Sonflieth Aug 18, 2009 09:47 AM 
she called back saying that when it restarted on 
its own again it fixed everything and it is all 
fine now.. ill complete the task
 Add Attachment
Casey Sonflieth Aug 18, 2009 09:34 AM 
she was working on a document and it rebuted on 
her and started back up and she restarted the 
computer again and logged back in and now it says 
that she is logged in twice and she is locked out 
of the document that she was editing before the 
first time it restarted on its own. and it 
restarted on its own while i was talking with her 
on the phone.

Phone:8-8221
Email: kbrunson@wou.edu
 Add Attachment