Service Request Ticket - # 33341

Service Request Ticket - # 33341

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Service Request Information

CONTACT	Name	Bergeland, Melissa	Date	Aug 19, 2009 07:46 AM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	ineckm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030778 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:01:64

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Oct 06, 2009 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Oct 06, 2009 10:44 AM	Replaced the graphics card and everything worked fine. Deleted old profiles, installed spyware, spybot and ccleaner.	Add Attachment
Kevin Elmore	Oct 03, 2009 10:35 AM	Melissa called and they believe it's the graphics card. The computer is still not working.	Add Attachment
Casey Sonflieth	Sep 17, 2009 09:24 AM	**This is an email** the computer in the guard office at the pool is still not working. We were under request # 33341 and you brought us a new monitor, it worked for awhile and now is doing the same thing. It will turn on (we don't think it is the monitor) and then everything shuts off. We called about it about 2 weeks ago and were told you would just re- open that request but I hadn't heard anything on this, so I thought I'd double check. Thanks, Melissa	Add Attachment
Gabriel Thrash	Aug 27, 2009 01:32 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Aug 27, 2009 01:32 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Aug 26, 2009 11:21 AM	Gabe, I checked into the Pools eligibilty for a replacement under the general fund replacement program. They are not eligible unfortunately but I have contacted some people to see if there are funds available to purchase a replacement. In the mean time we need to do our best to get her existing equipment up and running or find an old desktop from a lab area that was replaced to swap it with.	Add Attachment
Casey Sonflieth	Aug 25, 2009 08:10 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Aug 25, 2009 08:10 AM	the same thing is happening again... ill re-open the task. and someone switched out the monitor too	Add Attachment
Gabriel Thrash	Aug 19, 2009 11:41 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Aug 19, 2009 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Aug 19, 2009 11:41 AM	Monitor kept shutting off every time the computer was powered on. Replace monitor.	Add Attachment
Casey Sonflieth	Aug 19, 2009 07:46 AM	the monitor is not working correctly and the screen is just staying black but the power light is on and they have tried restarting it multiple times. Phone:8701 Email: ineckm@wou.edu	Add Attachment