Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Pattie	Date	Aug 19, 2009 04:17 PM
	Department	The Research Institute	Phone	88779
	Location		Email	johnsop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070966 (opens in a new window)	Bldg/Room	NS 202
	Service Tag	2FKZ9G1	Description	Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
	Serial No.	2FKZ9G1	Location	Smart Classroom Instructor's Station
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003
	Wired NIC	00:1E:4F:DC:9D:7C

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 20, 2009 04:46 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 20, 2009 04:46 PM	fixed	Add Attachment
Cinthya Mendez-Garcia	Aug 20, 2009 02:31 PM	Task reassigned to Self Resolved.	Add Attachment
Cinthya Mendez-Garcia	Aug 20, 2009 02:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Aug 20, 2009 02:31 PM	called saying she was messing around with her machine and it works now. she fixed this.	Add Attachment
Gabriel Thrash	Aug 20, 2009 12:20 PM	Called and left vmail requesting availability.	Add Attachment
Emily Kavanagh	Aug 19, 2009 04:17 PM	Pattie tried to turn on her computer and all she is getting is something that says "Please wait applying computer setting" and she tried to do ctl, atl delete but that isn't doing anything. There is a little yellow bar on the screen that's moving. She needs access today for a report for department of Ed. 88779	Add Attachment