Service Request Ticket - # 33373

Service Request Information

CONTACT Name Myers, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2009 09:53 AM
Department Natural Science Division Phone 88365
Location Email myersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090307[Edit Inv] (opens in a new window) Bldg/Room NS 214
Service Tag HFMZVH1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFMZVH1 Location Jeffery Myers

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, Adobe Acrobat Pro 10 for WIN from P0084906

Wired NIC 00:24:E8:30:46:1D

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 10, 2009 11:38 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Sep 09, 2009 11:22 AM 
Re-ghosted machine once again; issues printing and
issues with internet access.  I decided to start
from a clean slate.  Also needs to have Adobe CS
Premium 1.3 with Adobe Reader 7 installed.
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Dale Goodell Sep 09, 2009 11:20 AM 
Status changed from (5) Completed to (1) Pending
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Dale Goodell Sep 02, 2009 10:36 AM 
I reghosted the new machine, as he wanted to go
back to Office 2003.  I also had to resolve issues
with the printers in NS 218.  I installed them as
local printers to this machine (TCPIP ports) and
they printed fine.  Jeff may not see these
properly with his login, so he may need to contact
me when he is back in the office.
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Dale Goodell Aug 25, 2009 11:45 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Aug 21, 2009 04:16 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Aug 21, 2009 10:49 AM 
Task reassigned to Dale Goodell.
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Courtney Wehner Aug 21, 2009 09:54 AM 
This needs to be setup and delivered BEFORE Sept 
1st.  He has a 17" monitor (20030888) that he can 
keep if he wants to.  

Please update GFA Setup form if he does NOT want 
to keep his old monitor.

The computer and monitor are on the counter by 
the tech office.
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