Service Request Ticket - # 33378

Service Request Ticket - # 33378

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Service Request Information

CONTACT	Name	Beck, Laura	Date	Aug 21, 2009 11:53 AM
	Department	The Research Institute	Phone	5413460598
	Location		Email	beckl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050324 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	FZ5R981	Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	FZ5R981	Location	Laura Beck
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Aug 31, 2009 10:22 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Aug 31, 2009 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	Aug 31, 2009 10:22 AM	Self resolved. Closing the task.	Add Attachment
Brad Dougherty	Aug 31, 2009 10:21 AM	**This is an email** Hi Brad - I've located a backup file of my tbitrack.tba information in a folder (OLD FILES OFF I) on the I drive. It's fairly current so you don't need to try and recover anything - I'll work with this file. Thanks. Laura	Add Attachment
Brad Dougherty	Aug 26, 2009 10:41 AM	**This is an email** Please give me a call at 503-838-8507 when it is convenient for you. I have some questions about the filename and which version of the file you would like restored. -Brad	Add Attachment
Brad Dougherty	Aug 26, 2009 08:41 AM	**This is an email** Thanks Brad. The file was stored on \\tr3.wou.edu\c- drive\DBtext\Database There are tracktbi.tba files still stored in both the Dbtext and the Database folders but they aren't the most recent file. Brian Berkley was working on this previously, so he may have some background info. Thanks again. Laura	Add Attachment
Brad Dougherty	Aug 25, 2009 09:21 AM	E-mailed her requesting the file path for the file. We need to know where the file is before we can restore it.	Add Attachment
Brian Berkley	Aug 24, 2009 08:40 AM	Task reassigned to Network Support.	Add Attachment
Kevin Elmore	Aug 21, 2009 11:53 AM	Her phone number is: 541-346-0598 email: beckl@wou.edu filename: trackpbi she knows the file was there in December.	Add Attachment