Service Request Ticket - # 33379

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2009 12:01 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20080862[Edit Inv] (opens in a new window) Bldg/Room CH 109
Service Tag Description Apple MacBook Pro, 15inch, aluminum Z0GR
Serial No. SW89120XT71C Location Michael Freeman, replaced by 20130684

CPU Intel Core 2 Duo 2.93 GHz(6MB L2, 1066 FSB)


OS Unknown Software iWorks '09 and Final Cut Express 4.0 preinstalled from P0069698, Office 2008 for MAC from P0069819, Adobe Design Premium CS4 from P0069819, Microsoft 2011 Std from POTBA(future GFA order)

Wired NIC 00:23:DF:A2:58:62


Wireless NIC 00:25:00:3D:57:2A


Bluetooth NIC 00:25:00:52:DE:FC


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Oct 01, 2009 01:44 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Lance Jewett Sep 16, 2009 04:01 PM
smb://homem/mydocuments 
Try command line to add as an admin. which might
fix LPadmin error
Add Attachment
Tricia Flaherty Sep 14, 2009 01:23 PM
These were preinstalled apps that were left off 
of original setup:
T:\5. Mac Software\Apple Final Cut\Final Cut 
Express 4.0
and 
T:\5. Mac Software\Apple iWorks\iWork '09
Add Attachment
Lance Jewett Sep 11, 2009 03:25 PM
I work 09, Final cut express. Remote
CS4 was not installed
Add Attachment
Cinthya Mendez-Garcia Sep 11, 2009 02:13 PM
available times: 
is in his office right now. 8-8326
Add Attachment
Emily Kavanagh Sep 02, 2009 01:43 PM
Answer to questions 
Computer # 20080862[Edit Inv]
He is in Corvallis but could be here this 
afternood if needed  
Did you order the right soft wear?
970-759-3580 
Add Attachment
Lance Jewett Aug 31, 2009 04:39 PM
****This is an email****
Hi Micheal,
This is Lance with the University Computing
Services with Western Oregon. Im contacting you
about your task regarding your computer not having
all the right software installed. I have a couple
questions.
What is the WOU number for the computer you need
help on?
When are you available for a tech to stop by and
finish the installation for your computer?
You can reply to the email or you can call the
Service Desk at 88925 and update your task.

Thank you,
UCS
Lance Student Tech 
Add Attachment
Lance Jewett Aug 31, 2009 04:34 PM
Task reassigned to Lance Jewett.
Add Attachment
Cinthya Mendez-Garcia Aug 27, 2009 02:06 PM
cell# 970-759-3587
Add Attachment
Cinthya Mendez-Garcia Aug 27, 2009 02:05 PM
his extension # 8-8326
Add Attachment
Cinthya Mendez-Garcia Aug 27, 2009 02:05 PM
available times:
says if they contact him they can schedule a time 
to meet. 

says he has a laptop so it is best to contact him 
before heading over. 
Add Attachment
Dale Goodell Aug 24, 2009 04:27 PM
Task reassigned to UCS Tech.
Add Attachment
Dale Goodell Aug 24, 2009 04:27 PM
I didn't setup this machine.  Reassigning task to
UCS Tech.
Add Attachment
Brian Berkley Aug 24, 2009 09:41 AM
Task reassigned to Dale Goodell.
Add Attachment
Teresa Hutchinson Aug 21, 2009 12:20 PM
He is in Campbell 109
Add Attachment
Kevin Elmore Aug 21, 2009 12:03 PM
Phone: 88326
username: freemanm
Add Attachment
Kevin Elmore Aug 21, 2009 12:01 PM
Micheal Freeman is a new professor in Campbell
Hall.  His computer was supposedly ordered with
the iWork suite on it, but iWork is missing.  He
also would like to be able to apply updates to
Office, etc.  
Add Attachment