Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Aug 21, 2009 01:04 PM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum
	Serial No.	SW89242FN8YB	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Office 2008 for MAC from P0070741, Adobe CS4 Design Prem from P0070742

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 17, 2009 10:58 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Sep 17, 2009 10:58 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 17, 2009 10:58 AM	**This is an email** We needed a login...one of the techs from your dept. took care of it.	Add Attachment
Teresa Hutchinson	Sep 17, 2009 10:50 AM	**This is an email** Hi Betty, We were just checking in with you regarding a service request that we have for you (#33380) that was regarding borrowing Denise's computer and not having access. Is this something that we can still be of assistance with, if so, just let us know. Thanks! --	Add Attachment
Adam Wehner	Aug 21, 2009 01:42 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Wehner	Aug 21, 2009 01:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Aug 21, 2009 01:42 PM	She is going to bring this laptop in on Monday so that we can get her access into while she is off campus.	Add Attachment
Kevin Elmore	Aug 21, 2009 01:04 PM	She's borrowing a Macbook and cannot login. Denise doesn't remember the password (it's a new issue mac) so Betty can't use the machine. 503-585-1477. Denise's phone: 88349.	Add Attachment