Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Aug 24, 2009 08:41 AM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum
	Serial No.	SW89242FN8YB	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Office 2008 for MAC from P0070741, Adobe CS4 Design Prem from P0070742

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Aug 24, 2009 11:33 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Aug 24, 2009 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Aug 24, 2009 11:33 AM	She needs to be able to log in to this computer at home. I made a local non-admin account for that computer so that they can use it off campus.	Add Attachment
Casey Sonflieth	Aug 24, 2009 08:41 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Aug 24, 2009 08:41 AM	she is borrowing a mac laptop from Denise Visuano and she told betty that she didnt think there was a password to get into it, and betty is now not able to get into the laptop because it does has a password. she would like help figuring the password laptop out. Phone:8-8813 Email: orwickb@wou.edu	Add Attachment