Service Request Ticket

Service Request Information

CONTACT	Name	Keller, Linda	Date	Aug 24, 2009 10:09 AM
	Department	Deaf Studies and Professional Studies	Phone	88746
	Location		Email	kellerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081155 (opens in a new window)	Bldg/Room	DFSC Server Room
	Service Tag	DLSS5K1	Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	DLSS5K1	Location	Server Room
	CPU	Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)
	OS	Windows 7 Pro, 64 bit	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962
	Wired NIC	00:24:E8:B5:59:E1
	Wireless NIC	00:22:FB:89:02:40

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 03, 2009 03:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Sep 03, 2009 03:03 PM	everything is good to go but her printer jams on her. Sounds loud and grinding.	Add Attachment
Cinthya Mendez-Garcia	Sep 03, 2009 01:39 PM	called to check on the status of this task, she is in her office now until 5pm.	Add Attachment
Casey Sonflieth	Aug 31, 2009 09:32 AM	She is here today until noon and be back in the office on thursday till about 5pm	Add Attachment
Lance Jewett	Aug 26, 2009 01:57 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Aug 26, 2009 01:55 PM	Left a VM to call back when she is available	Add Attachment
Lance Jewett	Aug 26, 2009 01:51 PM	Her Vm says she will be gone until sept 15th.	Add Attachment
Casey Sonflieth	Aug 24, 2009 10:09 AM	she said it is brand new to her and she has somethings on there that she is having trouble with liek printing for example. Phone: 8-8746 Email:kellerl@wou.edu she will be in till 3pm today and if not able to come today, then she might be in on wednesday.	Add Attachment