Service Request Ticket

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Service Request Information

CONTACT	Name	Finlay, Michael	Date	Aug 24, 2009 10:27 AM
	Department	Service Learning & Career Development	Phone	88432
	Location		Email	finlaym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081160 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	GB3D5J1	Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3D5J1	Location	was Career Services General Use Station
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962
	Wired NIC	00:24:E8:1B:5F:6A

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 17, 2009 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 17, 2009 11:36 AM	Jordan took over the new stick of RAM and put it in the computer.	Add Attachment
Adam Wehner	Sep 17, 2009 11:35 AM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	Sep 14, 2009 08:07 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Todor Todorov	Sep 14, 2009 08:05 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Sep 14, 2009 08:05 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Sep 14, 2009 08:05 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Lance Jewett	Sep 11, 2009 02:48 PM	I think Todor took the bad RAM out, he should be working fine until we get replacement RAM. He is out of the Office until Monday.	Add Attachment
Todor Todorov	Sep 09, 2009 02:48 PM	Task reassigned to UCS Tech.	Add Attachment
Emily Kavanagh	Sep 09, 2009 01:41 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emily Kavanagh	Sep 09, 2009 01:41 PM	He is wondering if someone can switch out his computer for a computer at the work station he is at so that his computer doesn't have to be messed his. He will also need Thunderbird and the calendar instaled.	Add Attachment
Todor Todorov	Sep 08, 2009 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 08, 2009 10:30 AM	the problem was faulty RAM	Add Attachment
Casey Sonflieth	Sep 08, 2009 08:18 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Sep 08, 2009 08:18 AM	he went away from his office and came back today and is now back at the blue screen a problem has been detected and windows has been shut down. is what it is saying now	Add Attachment
Todor Todorov	Aug 24, 2009 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Aug 24, 2009 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Aug 24, 2009 11:17 AM	the BIOS didn't support ACPI. I updated it to the newer version and now it works.	Add Attachment
Casey Sonflieth	Aug 24, 2009 10:27 AM	his computer screen wont take him to the log in page and it is just a blue screen when he turns it on. Phone: 8-8716 email: finlaym@wou.edu	Add Attachment