Service Request Ticket - # 33395

Service Request Information

CONTACT Name Young, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 24, 2009 11:10 AM
Department Center for Academic Innovation Phone 88895
Location Email youngn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040961[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 8YM3Q71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053370

Wired NIC 00:12:3F:D8:99:6F


Wireless NIC 00:12:F0:88:A8:0B

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 16, 2009 12:21 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 16, 2009 12:21 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Oct 16, 2009 12:21 PM 
****This is an email****

I think it has been resolved. Thanks. 
Niki
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Teresa Hutchinson Oct 16, 2009 10:37 AM 
****This is an email****

Hi Niki,
 
We were just following up with you regarding a 
service request that we have for you (#33395) 
that was in regards to not being able to open 
emails.  We believe this has been resolved, but 
if not, or if we can be of further assistance, 
just let us know, we'll be happy to help.
 
Thanks!
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Lance Jewett Oct 12, 2009 08:10 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Oct 01, 2009 08:52 AM 
left vm to see if this is still an issue
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Casey Sonflieth Sep 09, 2009 10:07 AM 
she will be here today till 1pm and the rest of 
the week she will be here between 9am and 4pm
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Lance Jewett Sep 08, 2009 01:43 PM 
Called and left a VM
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Casey Sonflieth Aug 27, 2009 09:58 AM 
she had a issue happen yesterday and was not able 
to be here.

she is wondering if anyone is available to come 
over tomorrow sometime after 9am.
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Gabriel Thrash Aug 26, 2009 09:23 AM 
Called and left vmail requesting availability.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available for a tech to
come check out your email problem. You can call us
back at ext. 88925 thanks.
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Casey Sonflieth Aug 24, 2009 11:10 AM 
she is always on her email and she talks to this 
one person through email everyday and now today 
she is unable to open that email from just that 
one person, it was working fine last week and 
everything too.
when she clicks on the email the the X under the 
history bar lights up.

Phone: 8-8895
Email:youngn@wou.edu
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