Service Request Ticket - # 33399

Service Request Ticket - # 33399

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Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Aug 24, 2009 12:47 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030710 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	6QC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5C:42

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Aug 31, 2009 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Aug 31, 2009 01:29 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Aug 31, 2009 01:29 PM	She has Thunderbird now.	Add Attachment
Todor Todorov	Aug 31, 2009 09:40 AM	I called her, she is not in today	Add Attachment
Todor Todorov	Aug 26, 2009 10:10 AM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Aug 26, 2009 09:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Aug 26, 2009 09:54 AM	now when she is in a new message box. she clicks on the " to" to go select a email address she is taken back to the log in page again.	Add Attachment
Todor Todorov	Aug 25, 2009 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Aug 25, 2009 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Aug 25, 2009 09:25 AM	I updated Java and Firefox on her machine. It's working fine	Add Attachment
Casey Sonflieth	Aug 25, 2009 08:06 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Aug 25, 2009 08:06 AM	she called in and is kinda stuck not doing anywork until someone helps her	Add Attachment
Casey Sonflieth	Aug 24, 2009 12:47 PM	when she logs into her mail she tries to send a email and it says session timed out. when she first tried it she it asked her to do some IP mapping. Phone: 8-8461 Email:eliassl@wou.edu she will be at lunch till 3	Add Attachment