Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Ashley	Date	Aug 24, 2009 02:07 PM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	thomasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Aug 26, 2009 01:33 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Aug 26, 2009 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Aug 26, 2009 01:32 PM	Gabe and i worked on it and she is happy for the moment. but when an update comes out for lightning we need to make sure that it gets installed on her machine.	Add Attachment
Gabriel Thrash	Aug 26, 2009 09:35 AM	She said she has a staff meeting so try back around 12 today.	Add Attachment
Cinthya Mendez-Garcia	Aug 24, 2009 02:07 PM	she is located in APSC 201	Add Attachment
Cinthya Mendez-Garcia	Aug 24, 2009 02:07 PM	says a window pops up on her every 3 minutes and asks her for a password, say she enters her password and all it does is re-pop up. says if she clicks cancel about 5 times it will eventually let her log in. says the calendar also is having problems, says some days it looks kind of faded. available times: today anytime before 5pm tuesday all day except between 12-1pm	Add Attachment