Service Request Ticket - # 33410

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2009 09:50 AM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080477[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 8BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:E6:B6


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Casey Sonflieth Aug 25, 2009 09:51 AM
Task reassigned to Self Resolved.
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Casey Sonflieth Aug 25, 2009 09:51 AM
Status changed from (1) Pending to (5) Completed
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Casey Sonflieth Aug 25, 2009 09:51 AM
she fixed it while she was on the phone with me
ill complete the task
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Casey Sonflieth Aug 25, 2009 09:50 AM
when she opens a file on excel, it gives her a 
grey screen. but when she goes to print preview 
she gets a file that popps up. but it wont even 
bring it up for her to edit it or anything. and 
there is not even a file name that is on teh top 
of the screen. 
she said she already restarted her computer too 
and nothing changed.

Phone: 8-8932
Email: hendrid@wou.edu
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