Service Request Ticket - # 33413

Service Request Information

CONTACT Name Quiring, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2009 12:21 PM
Department Human Resources Phone 88141
Location Email quirings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060258[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. J1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:58:47

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 26, 2009 09:04 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Aug 26, 2009 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 26, 2009 09:04 AM 
This is actually Mary's computer that this was
happening to. Sandy was using the computer while
Mary was away.  Mary said she ran Malwarbytes,
spyware etc and nothing was found. She also called
Sandy back this morning and she said she didn't
have the problems anymore from her end.
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Cinthya Mendez-Garcia Aug 25, 2009 03:32 PM 
mail room will be open for someone to head over.
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Cinthya Mendez-Garcia Aug 25, 2009 03:31 PM 
available time:
today until 4:30pm
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Cinthya Mendez-Garcia Aug 25, 2009 03:31 PM 
called to ask about the task of this request.
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Casey Sonflieth Aug 25, 2009 12:21 PM 
she is working on the computer and a windows 
security alert popped up and that there is 
trojans there too.

Phone: 8-8383
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