Service Request Ticket - # 33420

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2009 04:24 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071167[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. FN8SFG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003

Wired NIC 00:1E:C9:73:14:89

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 27, 2009 12:00 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Aug 27, 2009 12:00 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 27, 2009 12:00 PM 
Gave Ermie admin privileges and replaced his dead
monitor.
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Gabriel Thrash Aug 26, 2009 10:56 AM 
Task reassigned to UCS Tech.
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Gabriel Thrash Aug 26, 2009 10:56 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Aug 26, 2009 10:56 AM 
Called and left vmail requesting availability.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to  see when you will be available for a tech to
come by and look at your computer.
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Cinthya Mendez-Garcia Aug 25, 2009 04:27 PM 
says the monitor that will not turn on is located 
in the back and has a sign on it. it is not one 
of the monitors to the front desk.
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Cinthya Mendez-Garcia Aug 25, 2009 04:26 PM 
says just noticed that one of the monitors is not 
turning on. says he checked the cables and seems 
like everything is fine.
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Cinthya Mendez-Garcia Aug 25, 2009 04:25 PM 
his extension is# 8-8425
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Cinthya Mendez-Garcia Aug 25, 2009 04:24 PM 
he is trying to connect a second monitor to the 
front desk but is unable to because he needs 
admin rights. he would like to have admin rights 
to the front desk machine. 

machine is located front desk of maskee hall.
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