Service Request Ticket - # 33427

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2009 09:56 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030710[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 6QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5C:42


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Sep 08, 2009 11:38 AM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 08, 2009 11:38 AM
Richard was over there and he helped her out.
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Lance Jewett Aug 31, 2009 12:11 PM
She is gone all week, will try again next Monday
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Kevin Elmore Aug 28, 2009 07:58 AM
She really doesn't like her Thunderbird.  Is there
a setting in Tbird that makes it so that you don't
have to log in every time you send an email? 
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Cinthya Mendez-Garcia Aug 27, 2009 04:44 PM
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Aug 27, 2009 04:44 PM
said she is unable to forward emails. says she 
called and Brian let her know what to do said she 
did what he said but still cannot forward emails. 


said she has tried printing out Lance's blog but 
still having trouble. 

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Lance Jewett Aug 26, 2009 01:02 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Aug 26, 2009 01:02 PM
Set her up with Tunderbird and office pack to view
newer office files.
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Lance Jewett Aug 26, 2009 12:19 PM
Task reassigned to Lance Jewett.
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Casey Sonflieth Aug 26, 2009 09:56 AM
she is having problems with the sundown email and 
now would like to be switched over to the outlook 
express. and if someone can go help her set it up 
and show her how it works.

Phone: 8-8461

she is going to not be in her office for a half 
hour and is gone from 1 to 3pm 

call her before you can go over so she can figure 
if she needs to stay a little longer.
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