Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Aug 27, 2009 11:57 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070676 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	JPLKYF1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844
	Wired NIC	00:1C:23:3F:83:E1
	Wireless NIC	00:1D:E0:87:67:DD
	Bluetooth NIC	00:1E:37:C5:51:DF

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 17, 2009 03:35 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Sep 17, 2009 03:35 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 17, 2009 03:35 PM	**This is an email** I had been really busy and just didn't have a chance to respond, but the past couple of days it has been much more reliable. I don't know what the difference is. I will call back if it continues to be a problem, but for the moment you can close it. Thanks for following up! Cheryl	Add Attachment
Teresa Hutchinson	Sep 17, 2009 10:52 AM	**This is an email** Hi Cheryl, We were just following up with you regarding a service request that we have for you (#33445) that was regarding having limited or no connectivity. If this is something that we can still be of assistance with, just let us know and we'll be happy to help! Thanks!	Add Attachment
Lance Jewett	Sep 03, 2009 02:10 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Sep 03, 2009 02:08 PM	Called and left a VM	Add Attachment
Gabriel Thrash	Aug 27, 2009 02:07 PM	**This is an email** Hi, this is Gabe with UCS, and I am emailing you to see when you will be available for a tech to come by and look at your computer for you. You can call us back at ext. 88925.	Add Attachment
Casey Sonflieth	Aug 27, 2009 11:57 AM	she is in her office and she is on Wou-secure network but she clicks on view availablity she see that she is getting the limited connectivity under wou-secure Phone:8-8053 Email:davisc@wou.edu	Add Attachment