Service Request Ticket

Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Aug 27, 2009 03:12 PM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060260 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	D4L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A9:0B:37

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Aug 27, 2009 04:25 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Aug 27, 2009 04:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Aug 27, 2009 04:25 PM	Her problem happened in firefox. When she used internet explorer, everything worked fine.	Add Attachment
Cinthya Mendez-Garcia	Aug 27, 2009 03:12 PM	**This is an email** machine # 20060260 Sorry about not including that information in the e-mail. Tamie	Add Attachment
Cinthya Mendez-Garcia	Aug 27, 2009 03:12 PM	**This is an email** Dear Help Desk, For the past two days when I create an e-mail, run spell check on the email and then return to edit the email, I am unable to add to or change the text within the body of the email because the cursor will not appear. If I save the email as a draft, close the email and then reopen it, I am able to continue typing. Can you please look into this for me? Yours truly, Tamie Tamie D. Saffell, M.A. Assistant Director Academic Advising and Learning Center Appointment phone: 503-838-8428 503-838-8428 Office phone: 503-838-8057 503-838-8057 email: saffellt@wou.edu	Add Attachment