Service Request Ticket - # 33461

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2009 05:08 PM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817

Wired NIC 00:24:E8:34:D1:79

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Sep 21, 2009 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 21, 2009 03:53 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Lance Jewett Sep 21, 2009 03:53 PM 
Her computer was not set up correctly. Fixed it
and set her to the right printers
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Casey Sonflieth Sep 21, 2009 03:01 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Sep 21, 2009 03:01 PM 
Phone: 8-8636
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Casey Sonflieth Sep 21, 2009 02:54 PM 
Status changed from (5) Completed to (1) Pending
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Lance Jewett Sep 03, 2009 04:11 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 03, 2009 04:11 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Sep 03, 2009 04:11 PM 
Kris Dalton said everything in their office is
taken care of
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Cinthya Mendez-Garcia Aug 28, 2009 05:08 PM 
to contact her call the main line extension 8-8471
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Cinthya Mendez-Garcia Aug 28, 2009 05:08 PM 
would like to set up the printer in her office as 
her default printer option for her machine. 

would also like the printer bart/ed202 to be an 
option for her to print to. 

printer WOU# 20070700[Edit Inv]

available times: 
anytime between 8am-5pm
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