Service Request Ticket - # 33463

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2009 08:22 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Aug 31, 2009 08:56 AM 
Task reassigned to Todor Todorov.
 Add Attachment
Todor Todorov Aug 31, 2009 08:56 AM 
Task reassigned to Todor Todorov.
 Add Attachment
Todor Todorov Aug 31, 2009 08:56 AM 
I switched her cable to a different port and she
can connect now
 Add Attachment
Casey Sonflieth Aug 31, 2009 08:22 AM 
she is unable to connect to the network here at 
school.
it says

you can not connect to the network because you 
can not connect to the network.
check the IP address or the server name. the 
network can not be found.
she can not do any work. at all until someone can 
help
Phone:8-8813
Email:orwickb@wou.edu
 Add Attachment