Service Request Ticket - # 33472

Service Request Information

CONTACT Name Hagen, Stanley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2009 12:19 PM
Department Business Services Phone 88174
Location Email hagens@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080473[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. J9JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Epson Scan for GT-2500+ networked scanner, Hummingbird BIQuery,transfer Acrobat 6.0 Pro from P0043980 from W#20030552 12-2008

Wired NIC 00:21:70:6F:EC:37


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Aug 31, 2009 02:41 PM
Task reassigned to Brian Berkley.
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Brian Berkley Aug 31, 2009 02:41 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 31, 2009 02:41 PM
installed non-slipstreamed version to fix it
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Casey Sonflieth Aug 31, 2009 12:19 PM
****This is an email****
I have version 9.1 of Adobe. I go into various 
places on the internet and do reporting for WOU. 
When I go into a web site and try to print a pdf 
file from the web site - I can't do it. I believe 
my problem is that a setting needs to be changed 
for me. I believe it is in Adobe- Document-
Accessibility Setup Assistant. On the last item 
in this setup it has "A PDF document opened from 
a web browser, etc...". I think this item needs 
to be checked to "Display pdf documents in the 
web browser". It says this is locked down by the 
system administrator and it won't let me change 
it. 
 
Can someone look at this and help me with this 
problem so I can print files from the internet. 
If I do try and print one it has a message to 
download the file- which I then do- but when it 
tries to do it I see basically a flashing screen 
going on and on and on. If someone needs to see 
what I mean- I will make myself available.
 
Thanks,
Stan

Stan Hagen, C.P.A. 
Contract and Project Officer 
Western Oregon University 
345 N Monmouth Ave 
Monmouth, OR 97361 

Phone  503-838-8174  503-838-8174  
Fax: 503-838-8014 


 
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