Service Request Ticket

Service Request Information

CONTACT	Name	Clinton, Sharon	Date	Sep 01, 2009 08:30 AM
	Department	Natural Science Division	Phone	88488
	Location		Email	clintos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

SERVER	Edit WOU #	20030364 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	DKS2Q31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office Pro 2003 from P0044993 installed as office XP Pro
	Wired NIC	00:07:E9:3C:D4:C0

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 25, 2009 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 25, 2009 09:32 AM	Ran spybot and deleted virus (personal antivirus), and everything worked fine.	Add Attachment
Casey Sonflieth	Sep 23, 2009 11:10 AM	she is still get the notifications. but she is able to hide the icon but she has to do that everyday she said. she re-ran the malware bite and she was able to delete the spyware.	Add Attachment
Gabriel Thrash	Sep 23, 2009 10:28 AM	**This is an email** Hi, this is Gabe with UCS, and I am emailing you to see if you were still getting spyware notifications. If you are you can call us back at ext. 88925.	Add Attachment
Gabriel Thrash	Sep 03, 2009 02:39 PM	She said she is using her computer right now and after she has a meeting, then she goes on vacation. She said ask Call Nicky in NS 104 before you come by. Her ext. is 88206	Add Attachment
Casey Sonflieth	Sep 02, 2009 10:35 AM	she has to leave and check back this afternoon with nicky in NS 104 she will let you in her office	Add Attachment
Gabriel Thrash	Sep 02, 2009 08:50 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Casey Sonflieth	Sep 01, 2009 08:30 AM	on her start up menu. she has a red circle with an X in it. and it says she has a spyware detection. and the box keeps popping up. Phone: 8-8488 Email: clintos@wou.edu	Add Attachment