Service Request Ticket - # 33485

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2009 08:41 AM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 2FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:C7:C4

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 01, 2009 08:58 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 01, 2009 08:58 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 01, 2009 08:58 AM 
unlocked account

marina@wou.edu is her account
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Casey Sonflieth Sep 01, 2009 08:41 AM 
she has not been here for a couple months and she 
is a staff member and she tried logging in and it 
said her account has been locked out. and then i 
told her to go to account lookup and change her 
password and she did successfully and she waited 
long enough and it still says her account has 
been locked out.

Phone:8-8699
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