Service Request Ticket - # 33487

Service Request Information

CONTACT Name Thomas, Daryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2009 09:33 AM
Department Health & Exercise Science Phone 88915
Location Email thomasda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040569[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. f17sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:DC


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Sep 11, 2009 12:45 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 11, 2009 12:45 PM
It works fine, it was switched to VGA instead of DVI
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Emily Kavanagh Sep 08, 2009 01:24 PM
Status changed from (5) Completed to (1) Pending
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Emily Kavanagh Sep 08, 2009 01:24 PM
She can't get her new computer to work computer 
to work computer #20050145[Edit Inv]
There's a Dell selfe respnce feture check that is 
not resonding to the computer. 
She says Lance can get in while she is gone. She 
will be in tomorrow 9/9 morning. She thinks it is 
just a montor problem.   
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Lance Jewett Sep 08, 2009 12:59 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 08, 2009 12:59 PM
Task reassigned to Lance Jewett.
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Lance Jewett Sep 08, 2009 12:56 PM
Dead power supply. replaced it.
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Gabriel Thrash Sep 02, 2009 10:52 AM
****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available for a tech to
come by and help you with your comptuter.  You can
call us back at ext 88925.
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Casey Sonflieth Sep 01, 2009 09:37 AM
she is here today till 3 pm

Phone: 8-8915
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Casey Sonflieth Sep 01, 2009 09:35 AM
She has been out of the office for a while and 
now she is back and wondering if someone can come 
over now and help since she is here
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Casey Sonflieth Sep 01, 2009 09:35 AM
****This is an email****

Hi Darryl,

We were just checking in with you regarding a 
service request that we have for you (#33353) and 
it was related to a dead computer in Ed 143A.  

I believe our Telecom technician was by and has 
your phone and computer working now but if for 
any reason any isn't working, just email me back.

Thanks!

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Casey Sonflieth Sep 01, 2009 09:33 AM
Computer F17SK61 the power supply is not working
tried putting it in a different outlet and even on
a different room. The phone is dead in that room
as well. 
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