Service Request Ticket - # 33528

Service Request Ticket - # 33528

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Sep 03, 2009 10:03 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050342 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	BJ1R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	DREAMWEAVER 8 from P0055214
	Wired NIC	00:12:3F:89:B1:8F

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Sep 21, 2011 04:10 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Michael Ellis	Sep 21, 2011 04:10 PM	She said this was resolved.	Add Attachment
Michael Ellis	Jun 15, 2011 09:59 AM	Emailed asking for a time to meet.	Add Attachment
Michael Ellis	Jan 06, 2011 09:32 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Michael Ellis	Jan 06, 2011 09:32 AM	She is on Sabbatical this term.	Add Attachment
Michael Ellis	Sep 08, 2010 11:56 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Michael Ellis	Sep 03, 2010 12:26 PM	Camila sent her an email trying to find a time to see if we can make it work...	Add Attachment
Michael Ellis	Jul 30, 2010 01:09 PM	I will retest with her in the Fall, after we've rolled out the new Portal SSO bar.	Add Attachment
Michael Ellis	Sep 16, 2009 10:45 AM	It works fine for multiple accounts - just not hers. This one I'll need Camilla's help on...	Add Attachment
Lance Jewett	Sep 11, 2009 01:13 PM	Task reassigned to Michael Ellis.	Add Attachment
Casey Sonflieth	Sep 10, 2009 10:03 AM	she tried reseting her password and it is still not working right.	Add Attachment
Casey Sonflieth	Sep 10, 2009 10:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lance Jewett	Sep 07, 2009 12:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Sep 03, 2009 02:02 PM	She needs to reset her password.	Add Attachment
Lance Jewett	Sep 03, 2009 01:41 PM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Sep 03, 2009 10:12 AM	also the wolf web link does not work	Add Attachment
Casey Sonflieth	Sep 03, 2009 10:03 AM	on the portal...the link under programs..the library resources does not go to library. Phone: 8-8234 Email: schmidtk@wou.edu	Add Attachment