Service Request Ticket - # 33536

Service Request Ticket - # 33536

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	VanErt, Dr. Timothy	Date	Sep 03, 2009 01:34 PM
	Department		Phone	88313
	Location		Email	vanertt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050991 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	1QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627
	Wired NIC	00:12:3F:CD:60:35

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 05, 2010 10:58 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Feb 05, 2010 10:58 AM	They called back and said that this was done and good to go.	Add Attachment
Adam Wehner	Feb 04, 2010 03:46 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Feb 04, 2010 03:46 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 04, 2010 03:45 PM	Left VM to call me back with available times on when we can move the profile.	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 02:34 PM	**This is an email** Hi I am Cinthya Mendez from Computing Services and I am contacting you about a service request, #33536, entered on September 3. We are not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. We appreciate your patience! If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you. Thank you, Cinthya Mendez	Add Attachment
Lance Jewett	Dec 04, 2009 09:26 AM	Left a message for him. his VM is not on	Add Attachment
Teresa Hutchinson	Nov 25, 2009 02:15 PM	**This is an email** Hi Dr. Van Ert, We were just touching base with you regarding a service request that we have for you (#33536) to let you know that this is still on our list to do. Thank you for your patience and we'll help as soon as possible. -	Add Attachment
Todor Todorov	Sep 29, 2009 08:45 AM	Dr. VanErt works on Tuesdays beginning at 1 o'clock in the afternoon.	Add Attachment
Cinthya Mendez-Garcia	Sep 03, 2009 01:34 PM	says his user profile is on dragon medical 8.0 and would like that profile transfered over to the dragon medical 10.0 available times: tomorrow between 8am-12/noon	Add Attachment