Service Request Ticket - # 33542

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2009 09:14 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081142[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. 869C5K1 Location PDR

CPU Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070742

Wired NIC 00:24:E8:B3:48:B0


Wireless NIC 00:22:FB:88:7B:22

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Sep 11, 2009 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Sep 11, 2009 02:37 PM 
I logged in as the generic local-admin and it
installed fine.
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Jordan Colton Sep 09, 2009 01:01 PM 
Task reassigned to Michael Ellis.
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Jordan Colton Sep 09, 2009 01:01 PM 
Status changed from (4) On Hold to (1) Pending
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Jordan Colton Sep 09, 2009 01:01 PM 
Clean Access Agent will not install. MAC address
is 00:22:FB:88:7B:22
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Jordan Colton Sep 04, 2009 10:32 AM 
Status changed from (1) Pending to (4) On Hold
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Jordan Colton Sep 04, 2009 10:05 AM 
Task reassigned to Jordan Colton.
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Jordan Colton Sep 04, 2009 10:05 AM 
I stopped by and they are busy with the laptop so
she said for me to come back next Wednesday. So i
will work on the issue then.
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Teresa Hutchinson Sep 04, 2009 09:14 AM 
I tried making sure that the records that I have 
looked good and it was active and everything 
looks okay but it's not giving her the login page 
on the laptop.   (20081142)  Cara and I have 
tried everything to get it working, no luck, need 
you the professionals to help us now.
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