Service Request Ticket - # 33549

Service Request Information

CONTACT Name Hautala, Bob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2009 11:46 AM
Department Health & Exercise Science Phone 88262
Location Email hautalar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081113[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. SW89220Q48QS Location PDR

CPU 2GHz Intel Core Duo


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, QuickTime 7 Pro for Mac from P0071707, iWork '09 from P0076809 Aug2010

Wired NIC 00:25:4B:C5:B2:94


Wireless NIC 00:25:00:48:6A:33

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Sep 09, 2009 09:12 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Sep 09, 2009 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Sep 09, 2009 09:12 AM 
Reinstalled Cisco.
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Teresa Hutchinson Sep 08, 2009 12:18 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Sep 08, 2009 12:18 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 08, 2009 12:18 PM 
Bob called back looking for Richard and I told 
him Richard was out for the day so he asked to 
see if another technician could assist with 
this.  He isn't able to work in his office with 
this problem.
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Kevin Elmore Sep 06, 2009 12:38 PM 
His MAC address is: 00:25:00:48:6a:33.  The cisco
agent keeps giving an error about the Clean Access
Certificate.  We did the updates (yes, I was bad
and let him come in after hours) via the wire. 
Still no luck.
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Kevin Elmore Sep 06, 2009 11:54 AM 
I got him to use the wouuser account so that he
can temporarily use the machine.
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Kevin Elmore Sep 06, 2009 11:46 AM 
He cannot get past the Mac logon.  The MASH
account seems to be different than his Macbook
logon credentials.
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