Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Sep 08, 2009 12:18 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030365 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	7KS2Q31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office Pro 2003 from P0044993 installed as office XP Pro
	Wired NIC	00:07:E9:3C:DA:16

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 16, 2009 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Sep 16, 2009 02:21 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Sep 16, 2009 02:21 PM	Her computer started working fine later that day.	Add Attachment
Lance Jewett	Sep 15, 2009 01:25 PM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Sep 15, 2009 01:25 PM	called but no answer	Add Attachment
Lance Jewett	Sep 08, 2009 02:37 PM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Sep 08, 2009 12:18 PM	**This is an email** Hello, I'm putting in a new service request, for computer # 20030365, in NS 121. When I went to login this morning, I found that all of my settings have been erased & it has gone back to some sort of default setting, for both the desktop & the internet (i.e. no Favorites list, the new homepage is MSN.com while my old homepage was WOU email.) Is there anyway to restore my old settings? Or are they gone for good? Also, the computer has been running very slowly lately, and yet the Task Manager shows that my CPU usage is jumping around rapidly from 0% to 100% when I'm not doing anything. Could my work station be accessed from another computer which might be slowing it down? thanks- Piper M-W Piper Mueller-Warrant Biology Lab Preparator Western Oregon University 345 N. Monmouth Ave, Monmouth, OR 97361 phone , fax muellerp@wou.edu	Add Attachment