Service Request Ticket

Service Request Information

CONTACT	Name	Nelson, Andrea	Date	Sep 10, 2009 08:23 AM
	Department	Student Success & Advising Office	Phone	88866
	Location		Email	nelsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060261 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	73L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:BE

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 10, 2009 08:53 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 10, 2009 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 10, 2009 08:53 AM	Called and verified that it worked.	Add Attachment
Brian Berkley	Sep 10, 2009 08:53 AM	Dave restarted Samba on Confessor which mounts jklmno user H: drives	Add Attachment
Casey Sonflieth	Sep 10, 2009 08:23 AM	when she tries to open her documents she is saying that it is not connect. and that her documents folder could not be found. she has restarted her computer twice and nothing has changed. she needs someone to come over ASAP because she can not do any work. Phone: 8-8866 Email: nelsona@wou.edu	Add Attachment